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Health insurance claims
Discover a seamless and stress-free way to handle your health insurance claims. At Royal Sundaram, we prioritize your well-being, and our dedicated claim center is designed to make the process as smooth as possible.
Helpline Details
Give us a call!
(From Monday to Saturday 08:00 to 21:00 and Sunday 08:00 to 17:00)
Prefer written communication? Drop us an email
Cashless Claim Procedure
Contact hospital insurance helpdesk with a copy of patient’s medical Records / E-health card, along with valid Govt. ID proof.
Hospital Insurance help desk will share the Pre-authorisation form along with supportive documents to our TPA seeking approval.
In case any information is incomplete/missing; TPA may contact hospital for the same.
Claims approval will be done as per Policy terms & conditions.
At the time of Discharge, discharge summary and other related documents are submitted by the hospital to our TPA for final approval.
Post discharge, we will settle the claim payment directly with the hospital.
Reimbursement Claim Procedure
Intimate your claim within 24 hrs of hospitalisation to Care@royalsundaram.in
If you get treated at a non-network hospital, you will need to pay the treatment costs upfront and collect all treatment and expense-related documents.
Submit all the Documents along with the Claim form to us directly within 30 days from the date of discharge.
We will process your claim as per policy terms and conditions.
Once approved, we will reimburse the claim amount to you.
Details of our Service Provider
Medi Assist Insurance TPA Pvt. Ltd.
Tower D, 4th Floor, IBC Knowledge Park, 4/1 Bannerghatta Road,
Bangalore - 560 029
040 – 68213621
Paramount Health Services & Insurance TPA Pvt Ltd.
Plot No. A-442, Road No. 28, Ram Nagar, M.I.D.C. Industrial Area, Wagle Estate,
Thane West Pin Code – 400604
+91 22-68342424
*Refer your Policy schedule to know your service Provider
